Privacy Policy – 97PHLove | Your Data, Protected Always

Our Commitment to Your Privacy

At 97PHLove, we believe every Filipino player deserves a safe and transparent gaming environment — not just on the tables, but when it comes to your personal data, too. This Privacy Policy explains in plain, straightforward terms how 97PHLove collects, uses, stores, shares, and protects the personal information you provide when you use our platform, whether you're placing a bet on the PBA, spinning the roulette wheel, or claiming a sulit deposit bonus.

This policy applies to all users of https://97phlove.net and any related services, mobile features, or customer support channels operated by 97PHLove. By registering an account or continuing to use our site, you acknowledge that you have read and understood this Privacy Policy. Kung hindi ka pa sure tungkol sa ilang bagay dito, feel free to reach out to us — we're happy to explain everything in full.

We are committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We treat every piece of data you share with us as a responsibility, not just a resource.

1. Information We Collect

To give you the full 97PHLove experience and keep your account secure, we collect the following types of information:

Personal Identification Information

• Full legal name as it appears on your valid government-issued ID
• Date of birth (to verify you are at least 21 years of age, as required by Philippine gaming regulations)
• Mobile number (a Philippine mobile number is required for account verification and OTP delivery)
• Email address for account communications, promotions, and security alerts
• A valid government-issued ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID) for Know Your Customer (KYC) purposes

Financial Information

• GCash or Maya account number linked to your profile for deposits and withdrawals
• InstaPay or PESONet bank account details if you use BDO, BPI, or UnionBank for transfers
• Visa or Mastercard card details (processed through secure, encrypted payment gateways — we do not store full card numbers)
• Transaction history, including deposits, withdrawals, and bonus claims in Philippine Peso (₱)

Technical and Usage Data

• IP address and approximate geolocation (to confirm you are accessing from the Philippines)
• Device type, browser, and operating system
• Pages visited, time spent, clicks, and session logs
• Cookies and similar tracking technologies (see Section 6 for full details)

We only collect what is genuinely necessary to run a safe, fair, and enjoyable platform. We are not in the business of collecting data for the sake of it.

2. How We Use Your Information

97PHLove uses your personal data strictly for the following purposes:

• Account creation and management: To set up and maintain your 97PHLove player account securely.
• Identity verification (KYC): To confirm your identity, age, and residency as required by PAGCOR and Philippine AML law.
• Processing transactions: To handle deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and local bank transfers in ₱.
• Customer support: To respond to your questions, resolve disputes, and provide technical assistance.
• Promotions and bonuses: To send you relevant offers, reload bonuses, cashback updates, and VIP Club notifications — only if you've opted in.
• Security and fraud prevention: To detect unusual activity, protect against unauthorized access, and maintain the integrity of our platform.
• Legal and regulatory obligations: To comply with court orders, regulatory audits, or requests from the NPC or other competent Philippine authorities.
• Platform improvement: To analyze usage patterns anonymously and improve the overall experience for all players on 97PHLove.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human oversight.

3. How We Share Your Information

We understand that sharing is a sensitive topic. 97PHLove does not sell, rent, or trade your personal information. The only scenarios where we share data are:

• Payment processors: Trusted third-party payment providers (e.g., GCash, Maya, BDO, BPI, UnionBank) receive only the transaction data they need to process your deposit or withdrawal.
• KYC/AML service providers: Identity verification partners who help us comply with Philippine law. These partners are bound by strict confidentiality agreements.
• Regulatory authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), or other competent Philippine government bodies, when legally required.
• IT and security service providers: Hosting, analytics, and cybersecurity vendors who support our infrastructure. They process data only on our instructions and may not use it for their own purposes.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the new entity, which will be bound by this same Privacy Policy.

We require all third parties to maintain appropriate security standards and to use your data only for the specific, limited purposes we've authorized.

4. Data Retention

97PHLove retains your personal data for as long as your account is active and for a reasonable period afterward, as required by Philippine law and good business practice:

• Account and KYC records are kept for a minimum of five (5) years from the date of last activity, in line with PAGCOR licensing conditions and the AMLA.
• Transaction records are retained for at least five (5) years from the transaction date.
• Communication logs and support tickets are kept for three (3) years.
• Marketing data (opt-in records, email click logs) is retained until you withdraw consent or for a maximum of two (2) years from your last interaction.

When data is no longer needed and retention periods have lapsed, we securely delete or anonymize it so it can no longer be associated with you.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by 97PHLove:

• Right to be informed: You have the right to know what personal data we collect and how we use it — that's exactly what this Privacy Policy is for.
• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If your data is inaccurate or outdated, you can ask us to correct it. You can update most details directly in your account settings.
• Right to erasure or blocking: In certain circumstances (e.g., data collected without a lawful basis), you may request that we delete or restrict the processing of your data.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time by using the unsubscribe link in our emails or contacting our support team.
• Right to data portability: You can request your personal data in a commonly used, machine-readable format.
• Right to damages: You are entitled to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, in accordance with RA 10173.

To exercise any of these rights, email us at support@97phlove.net. We will respond within 15 working days of receiving your request.

6. Cookies and Tracking Technologies

97PHLove uses cookies and similar technologies to improve your experience and keep the platform running smoothly. Here's what we use and why:

• Essential cookies: Required for basic platform functions such as keeping you logged in and remembering your session preferences. These cannot be disabled without breaking core features.
• Analytics cookies: Help us understand how players use the site — which pages are most visited, where sessions drop off, and how we can improve the layout. Data is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraud, unauthorized access, and other suspicious behavior.
• Marketing cookies: Only used if you've opted in to receive personalized promotions. These help us show you offers that are actually relevant to your play style.

You can manage your cookie preferences through your browser settings. Most modern browsers let you block or delete cookies. However, note that disabling essential cookies may affect your ability to use the 97PHLove platform.

7. Data Security Measures

We take the protection of your personal data seriously. 97PHLove employs a layered security approach that includes:

• TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) requirements for account login and withdrawals
• Regular penetration testing and vulnerability assessments by third-party security experts
• Strict internal access controls — only authorized staff who genuinely need access to your data can view it
• 24/7 monitoring systems to detect and respond to suspicious activity in real time
• A documented incident response plan in the event of a data breach, including mandatory NPC notification within 72 hours as required by law

Despite our best efforts, no system is 100% impenetrable. We encourage you to also do your part: use a strong, unique password for your 97PHLove account, enable two-factor authentication, and never share your login credentials with anyone.

8. Cross-Border Data Transfers

Some of our service providers and technical infrastructure are located outside the Philippines. When your personal data is transferred internationally, we ensure that:

• The recipient country or organization provides a comparable level of data protection to that required under Philippine law
• Appropriate contractual safeguards (such as data processing agreements and standard contractual clauses) are in place
• The transfer is strictly limited to what is necessary for the purpose (e.g., payment processing or fraud detection)

We never transfer data to jurisdictions known for inadequate data protection without putting robust safeguards in place first.

9. Minors and Age Verification

97PHLove is strictly an adults-only platform. In compliance with Philippine gaming laws and PAGCOR regulations, you must be at least 21 years of age to register and play on our site.

We do not knowingly collect personal data from individuals under 21. If you believe that a minor has registered on our platform, please contact us immediately at support@97phlove.net. We will investigate and, if confirmed, delete the account and all associated data promptly.

Age verification is a mandatory part of our KYC process. Any account found to belong to a person under the legal age will be closed and all funds returned (after deducting any bonuses received in breach of our Terms and Conditions).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Send you an email notification if you have an active account
• Display a prominent notice on the 97PHLove homepage for at least 30 days

We encourage you to review this page periodically so you're always up to date. Your continued use of 97PHLove after any changes take effect constitutes your acceptance of the revised policy. If you do not agree with the updated terms, please stop using our platform and contact us to close your account.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests related to your personal data and this Privacy Policy, you can reach our Data Protection Officer (DPO) directly:

• Email: support@97phlove.net
• Website: https://97phlove.net

We aim to respond to all data-related inquiries within 15 working days. For urgent concerns related to a suspected data breach or account compromise, we recommend marking your email subject line as "URGENT – Data Privacy" so our team can prioritize it.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. Visit www.privacy.gov.ph for more information on how to file a complaint.